A voice reflects the emotions of a person. When speaking on the phone, it is important to make sure your voice is reflecting the correct emotion for the conversation. The person on the other end of the phone can sense if you’re frowning, bored, excited, interested, friendly, or happy.
Friendly is always a positive attribute to have when trying to form or nurture business relationships. So, no matter how badly your day is going, always smile when you pick up the phone to say, “Hello.” A smile can always be heard and as the saying goes, “A smile is worth a million words.”