Etiquette School of Ohio

Be Considerate When Sending Large E-mail Attachments

Please don’t send a large e-mail attachment without the recipient’s approval or prior knowledge. You don’t want to annoy someone because their computer is inoperable while they wait for your file to download.  It’s also possible they don’t have the computer software to open your attachment, which can be very frustrating.

Before sending the attachment, contact the recipient and ask them if you can send a file, the size of the file, and the format of the file.  They may ask you to delay sending it, send it in several e-mails if possible, or suggest an alternate format.

Be Helpful at a Trade Show or Convention

When a company has a booth at a convention or trade show, it is viewed as a fixture and host to all visitors attending the event.   Company employees working in the booth are perceived to be knowledgeable about the event even if they are visitors to the venue city themselves.  It is important all employees working in a booth familiarize themselves with the event schedules and amenities such as the location of the restrooms, exits, and food vendors.

Being helpful to a visitor can be wonderful PR for a company.  The visitor may not be a potential customer, but they will remember your company name and speak highly of the company in the future.

Please Wait Your Turn For Service

If you approach a customer service counter and see an associate or customer service representative speaking with another customer, do not barge up to the counter and interrupt their conversation. It is appropriate to stand aside or behind them and wait for your turn.

If the clerk offers good service, he or she will acknowledge you and let you know they will be with you as soon as possible.  They may even call another employee to assist you if one is available.

Be Prepared to Order When Dining Out

A restaurant server is very busy and has many tables to tend to.   Please be considerate of the server’s time as well as the other dining guests by knowing what you would like to order when the server asks. If you aren’t ready to order, simply ask the server to give you a few more minutes.

If you keep the server waiting while you continue to read the menu and hem and haw over each item, they are not able to properly serve other tables, consequently, lowering their overall tip from everyone due to slow or inattentive service.

Do Not Spritz at the Table

Personal grooming is inappropriate at the table. Do not comb your hair, apply lipstick, file your nails, or, the most recent etiquette violation I observed, apply perfume.

I was enjoying dinner at a restaurant the other evening when a woman, sitting in the booth behind me, applied perfume from a spray bottle.  The odor was so intense I could only taste and smell her perfume for the remainder of my meal.  My dining experience was ruined and I left with a headache.

Never apply perfume, body mists, or scented lotions in a public place - especially at a restaurant. In fact, when dining, wear very little perfume or none at all so your senses can appreciate the taste and aroma of the food without distraction.

Gentlemen, this rule applies to your cologne and aftershave too.