Category Archives: Telephone Etiquette

Be Courteous of the Time When Sending a Text

Hopefully, you would not call someone in the middle of the night to share something that just happened to “pop” into your head.  This same courtesy should also be applied when sending a text. It’s wonderful you could stay out … Continue reading

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Exchanging Personal Phone Numbers

Never give your personal phone number to someone if you are not comfortable doing so.  It is always important to be polite, but you must consider your safety first. If you are asked for your phone number and do not … Continue reading

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Be Prepared To Take Messages – Phone Etiquette

It is important to have a pad of paper and a writing instrument next to every telephone in a home or office.  Don’t rely on your memory alone to take an accurate message.  You also don’t want to make a … Continue reading

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Your Phone Voice in the Office

When speaking on the phone in an office setting, make an effort to keep the volume of your voice down. This is especially critical in  open office spaces or those with cubicles. Remember, your co-workers have their own work to … Continue reading

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Telephone Etiquette: In Person vs. On the Phone

The other day, I was trying to have a business conversation with a receptionist at a doctor’s office.  I had several important questions I needed answers for.  Every time I completed a question, the phone rang and the receptionist answered … Continue reading

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Telephone Etiquette Tip – Smile When You Speak

A voice reflects the emotions of a person.  When speaking on the phone, it is important to make sure your voice is reflecting the correct emotion for the conversation.  The person on the other end of the phone can sense … Continue reading

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Keep Voice Messages Short and Sweet

Be courteous of another person’s phone minutes.  When you leave a voice message, you are using their minutes for the amount of time it takes you to leave the message as well as the amount of time it takes them … Continue reading

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Taking a Phone Message

When taking a phone message, be sure to get the following information to be helpful to both the caller and the person receiving the message.  Taking a message properly will also help you to be perceived as professional, organized, and … Continue reading

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Telephone Etiquette – Don’t Relay Too Much Information When Answering the Phone

On numerous occasions, I have been given more information than I need when calling a business or a residence. When asking to speak with a certain individual, I only need to know if they are available to speak with me … Continue reading

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Office Telephone Etiquette – Personal Phone Calls

It is sometimes impossible to avoid personal phone calls at the office. Do be considerate of company time and keep personal phone calls short and few. It is also important to keep personal business private in the office. Remember to … Continue reading

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