Category Archives: Telephone Etiquette

Telephone Etiquette – Voice Messages

It’s important to update your professional voice message regularly. If you are frequently out of the office, you should change the message daily so a caller knows when to expect your return call and doesn’t move on to your competitor. … Continue reading

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Telephone Etiquette – Answering a Business Phone

A customer will make a judgement about your company within the first seven seconds of initial contact. You want to make this first impression good. The person answering the phone should sound professional, speak clearly, be courteous, and be attentive … Continue reading

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Basic Cell Phone Etiquette

Cell phone use is quickly climbing to the top of America’s pet peeve list. It’s a shame a device so useful in emergencies, security, and business communications can be so annoying when used without following simple etiquette rules. Most recently, … Continue reading

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