Have you ever been disconnected in the middle of a telephone conversation? Or perhaps you were being transferred to another department and your call was dropped. When a disconnection occurs, frequently both parties quickly try to call one another back only to get a busy signal because the person they are calling is on the line calling them.
Do you know who should return the call if it is disconnected?
The party who originally placed the phone call should call back. It doesn’t matter who caused the disconnection. This will help avoid the frustration of crossing lines and missing a call.