Responding to SHOUTING E-mails

Yesterday, I wrote about writing e-mails using capital letters where they do not grammatically belong and how such an e-mail would be perceived as shouting and rude.

Since writing that post, I have been asked how to deal with individuals who write e-mails using all capital letters or worse yet, slang or curse words.

If you receive such e-mails from someone in a professional setting and are not their manager, it is not your place to correct them.  However, you can set a proper example by continuing to communicate with them – always demonstrating good grammar along with exceptional netiquette skills.

Hopefully, this individual is sharp enough to learn by example.  If not, perhaps their manager will find someone else to do the job who does demonstrate e-mail literacy.

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