Tag Archives: Telephone Etiquette

Match Communication Levels

Always respond to communication with the same or higher level of communication. For example, if you receive a phone message, respond with a phone call or a face-to-face contact.  Do not respond to a phone call with an e-mail.  It … Continue reading

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Be Prepared To Take Messages – Phone Etiquette

It is important to have a pad of paper and a writing instrument next to every telephone in a home or office.  Don’t rely on your memory alone to take an accurate message.  You also don’t want to make a … Continue reading

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Your Phone Voice in the Office

When speaking on the phone in an office setting, make an effort to keep the volume of your voice down. This is especially critical in  open office spaces or those with cubicles. Remember, your co-workers have their own work to … Continue reading

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Cell Phone Speaker Feature – Etiquette Faux Pas

I was shopping in a department store this weekend when a woman near me started speaking.  Thinking she was speaking to me, I turned toward the woman.  At first I was confused because she wasn’t looking at me, there were … Continue reading

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Telephone Etiquette: In Person vs. On the Phone

The other day, I was trying to have a business conversation with a receptionist at a doctor’s office.  I had several important questions I needed answers for.  Every time I completed a question, the phone rang and the receptionist answered … Continue reading

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Taking a Phone Message

When taking a phone message, be sure to get the following information to be helpful to both the caller and the person receiving the message.  Taking a message properly will also help you to be perceived as professional, organized, and … Continue reading

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Office Telephone Etiquette – Personal Phone Calls

It is sometimes impossible to avoid personal phone calls at the office. Do be considerate of company time and keep personal phone calls short and few. It is also important to keep personal business private in the office. Remember to … Continue reading

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